Terms of service
1. General information
All services provided to customers by the online shop are based exclusively on the following terms and conditions. Arrangements diverging from this are only valid if they were agreed upon in written form by both the online shop and the costumer.
Special arrangements are only valid if they were set in written form. Verbal agreements do not have legal force.
We are not liable for errors occurring because of materials submitted by the customer (drawings, patterns etc.) for weaving, printing, embossing and engraving. For print orders, final production will be carried out after the customer has granted print approval, which has to be given within 8 days. No further reply from the customer is accepted as print approval.
2. Conclusion of contract
Only persons above the age of 18 with full legal capacity at the time of contract are authorized for a conclusion of contract.
a) The offers of the internet online-shop present a non-committal invitation for customers to order goods from the online-shop.
b) The costumer is posing a binding offer to a conclusion of contract by ordering goods online.
c) The online shop is entitled to accept this offer within 14 calendar days by sending an order confirmation. This order confirmation is sent by e-mail. If no reply to the offer is received within this period of 14 days, the offer has been declined.
3. 3. Cancellation policy
Right of revocation
3.1 You have the right to revoke this contract without stating a reason within 14 days. The revocation period of 14 days starts when you or a person authorized by you who is not the carrier has accepted the goods. To make use of your right of revocation, you must contact us at
+49 176 55296350
with a clear statement (for example, a letter sent by mail, a fax or an e-mail) concerning your decision to revoke the contract.
3.2 In order to pose your request in accordance to the time limits set in our cancellation policy, a message sent before the expiration of the time limit informing us that you wish to make use of your right of revocation is sufficient.
Effects of cancelation
3.3 3 If you choose to revoke this contract, we are to refund any payments, including delivery charges (excluding extra expenses caused by this), immediately and no later than 14 days starting from the day your message regarding a cancelation of contract was received by us. For this refund we use the same means of payment used for the initial transaction unless we specifically agreed on another option with you; in no case extra charges are applied because of this refund.
3.4 We may refuse to issue a refund until we have received the returned goods or until proof of shipping has been provided; depending on which occurs the earliest.
3.5 You are to send or to hand over the goods to us (Zahnwohl GmbH, Beginenweg 29, 89075 Ulm) immediately and, in any case, within fourteen days counting from the day on which you have informed us of your cancelation of contract. The period is considered to have been respected if the goods were shipped before the cancelation period of fourteen days is over. You will carry the immediate cost of postage for the return of the goods.
4. Delivery time
As long as they are in stock and while supply lasts, the products will be shipped immediately.
4.1 The delivery time in Germany takes 6 working days max. and this time period starts once you receive your order confirmation. The information regarding shipping time is non-binding unless another written agreement has been formulated.
4.2 International delivery takes 14 working days max and this time period starts once you receive your order confirmation. The information regarding shipping time is non-binding unless another written agreement has been formulated.
4.3 In case products are not available at short notice, we will inform you about expected delivery times by e-mail if you have provided an e-mail address to us.
4.4 In case of delivery delays caused by higher powers, traffic disruptions, orders of higher authorities or other circumstances unforeseeable by the online shop, damage compensation claims may not be raised against the online shop.
5. Postage and packaging costs
5.1 For shipping within Germany, we charge a flat rate of € 5.99 for shipping. From an order value of 199 € we deliver free of charge (within Germany).
5.2 For shipping abroad, we calculate the shipping costs, which result from the weight of your order. All costs depending on the weight can be found in the table below:
6. Prices and payment
6.1 All displayed prices are net prices. The statutory VAT of 19% will be displayed on the bill separately.
6.2 For delivery within Germany, the following means of payment are available:
6.2.1 Payment by credit card, We accept the following credit cards: Mastercard and Visa.
6.2.2 Payment by PayPal, bIf you would like to pay by PayPal, you will be redirected to the PayPal website at the end of the ordering process.
6.3 For international deliveries payment is to be made by Mastercard, Visa, PayPal or advance payment.
6.4 Until payment is completed, the delivered goods remain our property (reservation of ownership by law §§158, 449 BGB). If enforcement measures through a third party affect the conditional goods, our customer is to inform us about this immediately and is to hand over documents regarding this intervention; this applies to impairments of any kind. Independently from this, the costumer is to inform the third party of our ownership rights over the goods in advance.
6.5 The final product prices do not include postage and packaging expenses.
6.6 As the internet website of the online shop is constantly updated, older stated information regarding prices and specifications of the goods then lose their effect.
6.7 The price advertised at the time of order placement through the customer is the price applicable to the final billing.
6.8 The payment of the goods is carried out through billing. Exceptions are only valid if they were agreed on in written form between the online-shop and the customer.
6.9 If the costumer has not tended to their payment obligations within the allotted time mentioned in section 6, an interest of 5.5% for late payment is calculated in accordance with the Federal Bank rate. Other fees (such as follow-up fees and court fees) will be charged to the debtor. If agreed-on payments are not met, early payment discounts and other possible discounts become invalid. If part-payment goals are exceeded by more than eight days, the full left-over amount has to be paid at once and is to be paid within five more days.
6.11 If the costumer falls behind with payments, the online shop is entitled to charge interest for late payments at the height prescribed by law. The online-shop’s rights to damage claims remain unaffected by this.
7. Reservation of proprietary rights
Until payment is complete, the ordered goods remain the property of the online shop (reservation of ownership by law §§ 158, 449 BGB). Before the transfer of ownership has taken place, the disposal/pledging, chattel mortgaging, processing or modification of the goods is not allowed without the explicit consent of the online shop.
8.1 Customer’s claims against the online shop, based on claims regarding product defects, comply with legal requirements.
8.2 It is the customer’s duty to examine the goods for possible defects upon arrival and to report such detected defects to the online shop immediately (within 8 days). If the costumer finds the goods to be defective at a later point, the costumer is to contact the online shop immediately upon discovery. If the costumer fails to report defective goods, the goods are considered to have been accepted.
8.3 Goods damaged by the costumer through improper or contract-violating use are not considered as defective goods. The information provided by the manufacturer is pivotal to what is considered as improper and contract-violating use.
9.1 The online shop is liable in cases of intentional and gross negligence in accordance to statutory provisions. The liability for warranties stands regardless of fault. For cases of ordinary negligence, the online shop accepts liability only in accordance with the product liability law, in case of violation of life, body and health or in case of violation of fundamental contractual obligations. Damage claims for slightly negligent violation of contractual obligations is limited to the foreseeable damage for the applicable; however it is to be limited to foreseeable damage typical of the contract unless it is a matter of liability due to the injury to life, body or health. The online shop is liable for the negligence of subcontractors and representatives to the same extent.
9.2 The provision contained in paragraph 8.1 extends to compensation beside the performance, compensation instead of performance and compensation claims due to futile expenditure, irrespective of their legal grounds, including liability on grounds of defects, delays or impossibility.
10. Data protection
You may view our privacy statement at (https://eco-brush.de/en/policies/privacy-policy)
The contents and works compiled by the creators of the website are protected by German copyright law. Reproduction, alteration, distribution and any kind of use outside the frameset of copyright law require the written consent of the according author or creator. Downloads and copies of this website are only intended for private, non-commercial use. If contents of this website were not created by the operator of this website, the copyrights of third parties are respected. Especially content by third parties is marked as such. If you still came across copyright violations, please notify us accordingly. If violations of rights are made known, we will remove the regarding content immediately.
12. Content and links on our websites
12.1 The contents of our website were created with the greatest possible care. However, we cannot guarantee correctness, completeness and actuality. According to § 7 Abs.1 TMG, we as a service provider are responsible for our own content on these sites in accordance with general law. According to §§ 8 bis 10 TMG, we as a service provider are however not obligated to monitor transmitted or saved external data or to research circumstances that point towards illegal activity. Obligations to remove or block the use of information in accordance to general law remain unaffected by this. A liability in regard to this is only possible from a point in time where a specific violation of law has been made known. Once such violations of law are made known to us, the according contents will be removed immediately.
12.2 Our offer contains links to external websites of third parties and we cannot influence their content. We can not take any liability for the content of such third party websites. The providers or hosts of these websites are always responsible for the content of these linked websites.
12.3 At the point of creating the links, the linked websites were checked for possible violations of law. Contents violating the law could not be recognized at the point of creating the link. Permanently controlling the contents of linked websites without any specific indications of a violation of law is not within reason. If any violations of law are made know to us, we will remove the according links immediately.
13. Place of jurisdiction
13.1 This contract is subject to German law. Ulm is the place of fulfillment. Ulm is also the place of jurisdiction. In the case of a legal dispute, lawsuits will be held in Ulm in Germany.
13.2 The German law is to be applied to any disputes that might spring forth from these legal requirements. The usage of UN-sales law is excluded.
14. Validity of the terms and conditions
With my order, I agree to the terms and conditions of the online shop.
Ulm, July 30th, 2019